Privacy Policy

Held Closer (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect when you use our website and how we use it.

Information we collect

When you place an order or contact us, we may collect your name, email address, shipping address, payment details (processed by our payment provider), and any custom image you upload for your product.

How we use your information

• To fulfill and ship your orders
• To create your personalized product
• To respond to customer service requests
• To improve our website and services

Custom images

Photos you submit for customization are used only to produce your order. We do not sell or license your images to third parties for marketing without your consent.

Cookies

We use essential cookies to remember your cart and preferences. You can control cookies through your browser settings.

Data retention

We retain order and contact information as long as needed for legal, tax, and customer support purposes, then delete or anonymize it where appropriate.

Your rights

You may request access, correction, or deletion of your personal data by contacting us through our contact page.

Contact

For privacy questions, reach us via Contact.